FAQs

Product Related FAQs

Are Yubaris products 100% natural?

At Yubaris, we focus on maximizing the use of natural and nature-derived ingredients in our formulations. However, our products are not 100% natural. Some ingredients, though originally sourced from nature, undergo processing that makes them no longer fully natural.

We believe in transparency and combine natural goodness with safe, effective ingredients to deliver quality products you can trust.

Are Yubaris products dermatologically tested?

While many of our products are tested for safety, not all of them are dermatologically tested at this stage. We are continuously working towards expanding this across our range.

Are Yubaris products suitable for sensitive skin?

Our formulations are created to be gentle and skin-friendly. However, as not all products are dermatologically tested, we recommend conducting a patch test before full application—especially if you have sensitive skin.

Are Yubaris products safe for children?

Yubaris products are formulated for adults and are not recommended for children under the age of 5. For children above 5, we suggest doing a patch test and consulting a dermatologist before use.

Where can I find product details and how to choose the right one?

Each product page includes all the necessary details—such as ingredients, usage instructions, and skin/hair type suitability—to help you make an informed choice.

Shipping & Order FAQs

Do you ship internationally?

Currently, we do not offer international shipping. We ship only within India.

How long does delivery take?

• Metro cities: 5–7 working days

• Other cities: 8–9 working days

When will my order be shipped?

Orders are usually processed and shipped within 2–3 working days from the date of order placement (excluding Sundays and public holidays).

Where can I view my past orders?

Log into your account and visit the “My Orders” section to view order history and status.

Will I be charged for shipping?

Shipping charges, if applicable, will be displayed at checkout based on your order value and location.

Why is there an extra charge for Cash on Delivery (COD)?

An additional handling fee is applicable for COD orders to cover logistics costs. We encourage prepaid orders for a smoother experience.

Can I change or cancel my order after placing it?

You can request changes or cancellations only before the order is shipped. Please contact us as soon as possible.

Can I update my address or contact details after placing an order?

Yes, provided the order hasn’t been dispatched. Please contact us at info@yubaris.in immediately with your order details.

Where can I track my order?

You will receive a tracking link via email/SMS once your order is dispatched. You can also find this in the “My Orders” section if you created an account during checkout.

Why is my order arriving in parts?

Some items may be shipped separately due to stock location or packaging logistics.

Payments & Checkout FAQs

What payment methods are accepted?

We accept all major debit/credit cards, UPI, wallets, net banking, and Cash on Delivery (COD).

I’m facing issues during checkout. What should I do?

Try refreshing your browser or switching devices. If the issue persists, please email us at info@yubaris.in.

How will I receive order confirmation?

You will receive an email confirmation once your payment is successful and your order is placed.

Returns, Exchanges & Damages

What is your return policy?

Returns are accepted for unused, unopened items within 7 days of delivery. Please contact us with your order ID to initiate a return.

Can I exchange a product?

We offer exchanges only for items damaged in transit or if a wrong item was delivered. Please get in touch within 48 hours of receiving your order.

What should I do if I receive a damaged or wrong product?

Please email us at info@yubaris.in with images of the item and packaging. We’ll resolve the issue promptly.

An item is missing from my order. What should I do?

We’re sorry for the inconvenience. Please share your order details with us at info@yubaris.in, and we’ll look into it immediately.

Are any products non-returnable?

Mini-size or sample products may not be eligible for returns due to hygiene and safety concerns.

Need Help?

How do I contact Yubaris customer support?

Product Related FAQs

At Yubaris, we focus on maximizing the use of natural and nature-derived ingredients in our formulations. However, our products are not 100% natural. Some ingredients, though originally sourced from nature, undergo processing that makes them no longer fully natural.

We believe in transparency and combine natural goodness with safe, effective ingredients to deliver quality products you can trust.

While many of our products are tested for safety, not all of them are dermatologically tested at this stage. We are continuously working towards expanding this across our range.

Our formulations are created to be gentle and skin-friendly. However, as not all products are dermatologically tested, we recommend conducting a patch test before full application—especially if you have sensitive skin.

Yubaris products are formulated for adults and are not recommended for children under the age of 5. For children above 5, we suggest doing a patch test and consulting a dermatologist before use.

Each product page includes all the necessary details—such as ingredients, usage instructions, and skin/hair type suitability—to help you make an informed choice.

Shipping & Order FAQs

Currently, we do not offer international shipping. We ship only within India.

• Metro cities: 5–7 working days

• Other cities: 8–9 working days

Orders are usually processed and shipped within 2–3 working days from the date of order placement (excluding Sundays and public holidays).

Log into your account and visit the “My Orders” section to view order history and status.

Shipping charges, if applicable, will be displayed at checkout based on your order value and location.

An additional handling fee is applicable for COD orders to cover logistics costs. We encourage prepaid orders for a smoother experience.

You can request changes or cancellations only before the order is shipped. Please contact us as soon as possible.

Yes, provided the order hasn’t been dispatched. Please contact us at info@yubaris.in immediately with your order details.

You will receive a tracking link via email/SMS once your order is dispatched. You can also find this in the “My Orders” section if you created an account during checkout.

Some items may be shipped separately due to stock location or packaging logistics.

Payments & Checkout FAQs

We accept all major debit/credit cards, UPI, wallets, net banking, and Cash on Delivery (COD).

Try refreshing your browser or switching devices. If the issue persists, please email us at info@yubaris.in.

You will receive an email confirmation once your payment is successful and your order is placed.

Returns, Exchanges & Damages

Returns are accepted for unused, unopened items within 7 days of delivery. Please contact us with your order ID to initiate a return.

We offer exchanges only for items damaged in transit or if a wrong item was delivered. Please get in touch within 48 hours of receiving your order.

Please email us at info@yubaris.in with images of the item and packaging. We’ll resolve the issue promptly.

We’re sorry for the inconvenience. Please share your order details with us at info@yubaris.in, and we’ll look into it immediately.

Mini-size or sample products may not be eligible for returns due to hygiene and safety concerns.

Need Help?

Email: info@yubaris.in

Instagram: @yubaris.in

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FAQs

Product Related FAQs

At Yubaris, we focus on maximizing the use of natural and nature-derived ingredients in our formulations. However, our products are not 100% natural. Some ingredients, though originally sourced from nature, undergo processing that makes them no longer fully natural.

We believe in transparency and combine natural goodness with safe, effective ingredients to deliver quality products you can trust.

While many of our products are tested for safety, not all of them are dermatologically tested at this stage. We are continuously working towards expanding this across our range.

Our formulations are created to be gentle and skin-friendly. However, as not all products are dermatologically tested, we recommend conducting a patch test before full application—especially if you have sensitive skin.

Yubaris products are formulated for adults and are not recommended for children under the age of 5. For children above 5, we suggest doing a patch test and consulting a dermatologist before use.

Each product page includes all the necessary details—such as ingredients, usage instructions, and skin/hair type suitability—to help you make an informed choice.

Shipping & Order FAQs​

Currently, we do not offer international shipping. We ship only within India.

• Metro cities: 5–7 working days • Other cities: 8–9 working days

Orders are usually processed and shipped within 2–3 working days from the date of order placement (excluding Sundays and public holidays).

Log into your account and visit the “My Orders” section to view order history and status.

Shipping charges, if applicable, will be displayed at checkout based on your order value and location.

An additional handling fee is applicable for COD orders to cover logistics costs. We encourage prepaid orders for a smoother experience.

You can request changes or cancellations only before the order is shipped. Please contact us as soon as possible.

Yes, provided the order hasn’t been dispatched. Please contact us at info@yubaris.in immediately with your order details.

You will receive a tracking link via email/SMS once your order is dispatched. You can also find this in the “My Orders” section if you created an account during checkout.

Some items may be shipped separately due to stock location or packaging logistics.

Payments & Checkout FAQs

We accept all major debit/credit cards, UPI, wallets, net banking, and Cash on Delivery (COD).

Try refreshing your browser or switching devices. If the issue persists, please email us at info@yubaris.in.

You will receive an email confirmation once your payment is successful and your order is placed.

Returns, Exchanges & Damages

Returns are accepted for unused, unopened items within 7 days of delivery. Please contact us with your order ID to initiate a return.

We offer exchanges only for items damaged in transit or if a wrong item was delivered. Please get in touch within 48 hours of receiving your order.

Please email us at info@yubaris.in with images of the item and packaging. We’ll resolve the issue promptly.

We’re sorry for the inconvenience. Please share your order details with us at info@yubaris.in, and we’ll look into it immediately.

Mini-size or sample products may not be eligible for returns due to hygiene and safety concerns.

Need Help?

Email: info@yubaris.in

Instagram: @yubaris.in

About Us

Customer Care

Category

Get In Touch

Our Newsletter

Address

Follow Us

Shipping & Order FAQs

• Metro cities: 5–7 working days

• Other cities: 8–9 working days